Doyen's BPO provides BPO solutions across various business lines to increase productivity, excellent quality and process management, controlling costs, revenue generation, attrition, customer retention, etc. Doyen's BPO arm is very focused on improving SLAs, cost reduction, integration of process and technologies without customer taking the cost of technology or skills required.
Outsourcing several functions concurrently to Doyen has the greatest potential to improve performance as we focus on proving various functional services in domains such as IT, healthcare, business services, utilities and energy and manufacturing etc.
Broadly our core BPO Services are:
1. IT Support Services:
Doyen's BPO, external IT support includes round-the-clock technical support and problem resolution for hardware and software related problems of your customers which include installation and support, troubleshooting and Usage support etc.
Internal IT Support – We provide Level 1 and Level 2 support to your employees to function smoothly. This includes Installation of software and maintenance, networking, setting up e-mail accounts etc. remote access support shall also be provided as required.
2. Customer Support Services
Doyen's customer service manages your customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7/365 days basis.
3. Data Conversion and processing services:
We provide services like data entry of forms, conversion of one format into another, conversion of business transcripts into text etc.